Security at Meroxa
We care deeply about security at Meroxa. Below you’ll find the steps Meroxa takes to ensure the security of your data and our platform. If you have any questions or concerns, please don’t hesitate to contact security@meroxa.com.
SOC 2
Organizational Security
Cloud Infrastructure Security
All of our services are hosted with Amazon Web Services (AWS). They employ a robust security program with multiple certifications. For more information on our provider’s security processes, please visit AWS Security.
Data Hosting Security
All of our data is hosted on Amazon Web Services (AWS) databases. These databases are all located in the United States. Please reference the above vendor specific documentation linked above for more information.
Incident Response
We have a process for handling information security events which includes escalation procedures, rapid mitigation and communication.
Business Continuity and Disaster Recovery
We use our data hosting provider’s backup services to reduce any risk of data loss in the event of a hardware failure. We utilize monitoring services to alert the team in the event of any failures affecting users
Encryption at Rest
All databases are encrypted at rest.
Encryption in Transit
Our applications encrypt in transit with TLS/SSL only.
Vulnerability Scanning
We perform vulnerability scanning and actively monitor for threats.
Logging and Monitoring
We actively monitor and log various cloud services.
Vendor and Risk Management
Vendor risk is determined and the appropriate vendor reviews are performed prior to authorizing a new vendor.
Access Security
Least Privilege Access Control
We follow the principle of least privilege with respect to identity and access management.
Quarterly Access Reviews
We perform quarterly access reviews of all team members with access to sensitive systems.
Password Requirements
All team members are required to adhere to a minimum set of password requirements and complexity for access.
Password Managers
All company issued laptops utilize a password manager for team members to manage passwords and maintain password complexity.
Permissions and Authentication
Access to cloud infrastructure and other sensitive tools are limited to authorized employees who require it for their role. Where available we have Single Sign-on (SSO), 2-factor authentication (2FA) and strong password policies to ensure access to cloud services are protected.
Vendor and Risk Management
Annual Risk Assessments
We undergo at least annual risk assessments to identify any potential threats, including considerations for fraud.
Vendor Risk Management
Vendor risk is determined and the appropriate vendor reviews are performed prior to authorizing a new vendor.
If you have any questions, comments or concerns or if you wish to report a potential security issue, please contact security@meroxa.com.
